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Fresh Collective

Shipping, Returns & Policies

Returns Policy for Items Bought Online

If you would like to return your item for any reason please email info@freshcollective.com; we will be able to direct you on how to process the return and if it is still eligible to be returned. SALE items are final sale and can not be returned or exchanged.

You may return most new items within 15 days of delivery for a full refund or store credit. Items returned must be unworn and have all tags attached. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You can also visit one of our store locations to return the item and receive a store credit or choose a new item. We do not do refunds in store.

Returns Policy for Items Bought in Store

Full price items bought in store can be returned for a store credit or exchanged for another item within 14 days of purchase accompanied with your receipt of purchase. SALE items are final sale. We can not accept returns on intimate items such as undergarments and earrings.

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping within Canada

We ship parcels from stores Monday-Friday using various carriers such as Purolator, Dicom and Canpar. If your order contains items that are at two different locations they will be shipped out once they are transferred to one store so they arrive in one package. Transfers happen on Tuesdays. Please allow up to 7 days for your parcel to ship.

If you place an order Tuesday afternoon or evening it may not be picked up until the following week. 

Once your order is shipped you will get an email with a tracking number which you can follow to find out when your parcel will arrive.

Shipping to the USA and beyond

We ship parcels to the USA and beyond using Canada Post. If your order contains items that are at two different locations they will be shipped out once they are transferred to one store so they arrive in one package.  Please allow up to 14 days for your parcel to ship.

Holiday Season Shipping and Returns Policies

Items bought between November 1st - December 24th as gifts can be exchanged or returned for store credit in store up to Jan 8th. Items bought online can be returned to a store and exchanged, or returned for a store credit. Refunds are available for online purchases on regular priced items that are bought as gifts up to January 8th with receipt - no exceptions, sorry.

SALE items are final sale and can not be returned or exchanged.

Items bought before a sale period are not eligible for retroactive discounts once a sale period begins. 

Promotions Policy

Items bought before a sale can not be retroactively discounted. To keep up to date on promotions and discounts please follow us on Facebook, Twitter and Instagram. You can also subscribe to our newsletter and join our Vicinity Loyalty Program. Thank you for understanding!